Shipping Information

Domestic Customers:

All of our parcels are shipped by Aramex Couriers.

When your order ships, our website will send your tracking number by email.  It can be tracked at the Aramex tracking page after 18h00 on the day it is shipped.

If you live in a large city or town, your parcel should reach you the next day.  If you are in a small town, classed as a remote area, it can take up to 72 hours.

International customers:

Where do we ship to?

We ship to every single country in the world, no matter where.  Your parcel leaves here by Aramex Couriers and is taken over by their international partners when it reaches your country.

How long does it take?

Depending on where you are in the world, it can get to you within a week.  In most instances, it will get to you within two weeks.  When your order ships, our website will send your tracking number by email.  It can be tracked at the International Aramex tracking page after 18h00 Central African Time on the day it is shipped.

Shipping Costs

The shipping cost will show up in your shopping cart.  You will find it at the bottom, after the product sub-total.  It will be in ZAR (South African Rands) and can be converted to your currency by clicking here.  Type ZAR into the middle box and your currency into the box below that.  Thereafter, type the amount you wish to convert into the top box, click on the arrow and the cost in your currency will show.

Despite using couriers, the costs are much the same as normal mail, particularly for heavier parcels.  Couriers work on a sliding scale so that the cost per gram gets less if the parcel is heavier.

To save on shipping costs, it is worth getting together with friends or the members of your group or guild to place a communal order.  To see the difference that this can make to your shipping costs, have a look at our comparative shipping costs.

Our special and ongoing offer to groups and guilds means that you can register a wholesale account on our website.  Find out how to do that by reading this document.

Import Taxes

You may be required to pay customs duty when your order arrives in your country.  Some countries, notably the United States (if the value of the contents of the parcel is less than US$1600.00) and Australia (if the value of the contents of the parcel is less than AU$1000.00) are duty free. 

  • Tariffs vary from country to country and we cannot tell you what you will be expected to pay. 
  • In addition to varying from country to country, tariffs change within countries from time to time, usually with your country’s annual budget.
  • If you are concerned about this, you need to get this information from the tax authorities in your country.   We ship to many different countries and whilst we have, in the past, tried to get a schedule from our courier company, even they can’t provide one because of the variability of tariffs.
  • Customs duty is for your account, we do not pay it on your behalf. 
  • When the parcel arrives in your country, you can expect a call from the local office of the couriers we use, asking you to pay this tax.
  • Terms used for this tax vary – it could be called brokerage fees, handling costs, etc. but please be aware: it is not a shipping cost.   It is Customs Duty or Import Taxes.

We would all love to avoid taxes but our hands are tied.  We can’t avoid it and neither can you.  It depends on the tax laws in your country and also, on whether your country has a trade agreement with our country. 


All prices quoted on this website are ZAR (South African Rands).  To convert to your country’s currency, go to  Type ZAR into the middle box, your country’s currency into the bottom box, and the amount that you want to convert into the top box.  Then click the arrow in the top box and it will give you an amount.  This is always approximate because currency rates fluctuate all the time – but it will give you a fairly good idea and the fluctuations will only make a difference of a few cents here and there.